Current Information on the Outbreak of 2019 Novel Coronavirus (COVID-19)
The Massachusetts Department of Public Health (DPH) announced that Massachusetts 2-1-1 will now provide real-time COVID-19 information, resources, and referrals in multiple languages. This expansion is the result of an increased investment in resources directed towards this 24-hour state-supported telephone hotline.
Residents can call 2-1-1 to learn more about:
- COVID-19 prevention, symptoms, and treatment
- Information about testing
- Guidance for people planning or returning from travel
Massachusetts 2-1-1 is open to callers 24 hours a day, 7 days a week. Operators fluent in Spanish are available, and more than 150 other languages are supported through an interpreter services line that is available 24/7.
Residents with questions should dial 2-1-1 from any landline or cellphone. Callers dialing 2-1-1 will hear an automated menu of options. Callers press 2-6 for coronavirus. Residents can also reach 2-1-1 through a live chat option on the Massachusetts 2-1-1 website.